ExForms is committed to the success of our customers, but through experience we have found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software they can use, the way their local network is configured, the speed of their internet connection, etc.
These issues will certainly impact a customer’s ability to use ExForms as it is intended.
Accordingly, ExForms has a free plan for users who need more time to evaluate our software and its compatibility with their specific environment.
ExForms has a trial period, not just a free plan. We recommend this plan for customers who are certain that ExForms is compatible with their environment and needs. It is your responsibility to evaluate ExForms, including its features, limitations, and system requirements before selecting the Annual Plan.
If you are not certain that ExForms is a fit for your use case and environment, then you should contact our support team, that will guide you through the process.
ExForms will not issue refunds to Annual Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.
If you choose the Annual Plan, you are entering into a one-year subscription contract that expires 12 months after you sign up. You are responsible for paying for the entire subscription. If you decide to cancel before the term of your subscription is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.
On a case by case approach, if the product is not working as designed, we will refund the value of the remaining months on your subscription.
The limitations described on our website will not be considered as a valid reason for a refund request, it is your responsibility to read them and test if the service fits with your needs.
Refunds can be requested using our Contact Us form.