ExForms is committed to the success of our customers, but through experience we have found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software they can use, the way their local network is configured, the speed of their internet connection, etc.
These issues will certainly impact a customer’s ability to use ExForms as it is intended.
Accordingly, ExForms has a free plan for users who need more time to evaluate our software and its compatibility with their specific environment.
ExForms has a trial period, not just a free plan. We recommend this plan for customers who are certain that ExForms is compatible with their environment and needs. It is your responsibility to evaluate ExForms, including its features, limitations, and system requirements before selecting the Annual Plan.
If you are not certain that ExForms is a fit for your use case and environment, then you should contact our support team, that will guide you through the process.
We want you to be satisfied with ExForms. If you are not completely satisfied with your purchase, we offer a straightforward refund policy.
Refund Window
| Subscription Type | Refund Period |
|---|---|
| Monthly Subscriptions | 14 days from purchase date |
| Annual Subscriptions | 14 days from purchase date |
| Upgrades | 14 days from upgrade date |
How to Request a Refund
To request a refund:
- Email: Send a refund request to [email protected]
- Subject Line: “Refund Request – [Your Email/Order ID]”
- Include: Your account email and reason for the refund (optional but helpful)
Refund Processing
- Refunds are typically processed within 5-10 business days
- Refunds are issued to the original payment method
- Upon refund, your subscription will be cancelled and access to premium features will end
Exceptions
Refunds may not be available for:
- Requests made after the 14-day refund window
- Accounts that have been suspended for Terms of Service violations
- Repeated refund requests (more than one refund per customer)
Payment Processor
All payments and refunds are processed securely through Paddle (paddle.com), our authorized payment processor. Paddle handles all billing, taxes, and refund transactions on our behalf.
Refunds can be requested using our Contact Us form.
